Jev 1.14 API

curl https://ottoport.ai/api/v1/decisions \
  -H "Authorization: Bearer $OTTOPORT_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "jev-1.14",
    "state": { "ticket_subject": "Refund for double charge", "customer_tier": "pro" },
    "questions": {
      "route": {
        "type": "choice",
        "instructions": "Which queue should this ticket go to?",
        "criteria": { "billing": "Payment or invoice issues", "technical": "Bugs and API problems" }
      }
    }
  }'

import requests

resp = requests.post(
    "https://ottoport.ai/api/v1/decisions",
    headers={"Authorization": "Bearer " + API_KEY},
    json={
        "model": "jev-1.14",
        "state": {"ticket_subject": "Refund for double charge", "customer_tier": "pro"},
        "questions": {
            "route": {
                "type": "choice",
                "instructions": "Which queue should this ticket go to?",
                "criteria": {"billing": "Payment or invoice issues", "technical": "Bugs and API problems"},
            }
        },
    },
).json()

# A typed answer with a probability — nothing to parse.
print(resp["answers"]["route"]["choice"], resp["answers"]["route"]["confidence"])

const res = await fetch("https://ottoport.ai/api/v1/decisions", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${API_KEY}`,
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    model: "jev-1.14",
    state: { ticket_subject: "Refund for double charge", customer_tier: "pro" },
    questions: {
      route: {
        type: "choice",
        instructions: "Which queue should this ticket go to?",
        criteria: { billing: "Payment or invoice issues", technical: "Bugs and API problems" },
      },
    },
  }),
});

// A typed answer with a probability — nothing to parse.
const { answers } = await res.json();
console.log(answers.route.choice, answers.route.confidence);